Refund policy

RETURN & REFUND POLICY

Last updated: July 23, 2026

Thank you for shopping at Gold Store Business. We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

RETURNS

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

Return Address: Gold Store Business 1155 Lantern Sq Waterloo, Iowa 50701 United States

To initiate a return, please contact us at goldstoreb@gmail.com with your order number and reason for return. We will provide you with return instructions.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Items that have been used, damaged, or altered after delivery
  • Perishable goods
  • Digital downloads or gift cards
  • Items marked as final sale

DAMAGED OR DEFECTIVE ITEMS

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at goldstoreb@gmail.com with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at goldstoreb@gmail.com.

EU CUSTOMERS — 14-DAY COOLING OFF PERIOD

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be in its original condition, unused, and in original packaging.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at goldstoreb@gmail.com.

CONTACT US

For any questions about returns or refunds, please reach out to us:

  • Email: goldstoreb@gmail.com
  • Phone: +1 (319) 830-3823
  • Address: 1155 Lantern Sq, Waterloo, Iowa 50701, United States